Welcome to Shadow Lounge & Restaurant INC. These Terms & Conditions (“Terms”) govern your use of our website, events, in-person services, and related communications.

 

By using our website, placing an order, making a reservation, attending an event, entering our premises, purchasing goods or services, or interacting with us online or in person, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use our website, place orders, make reservations, enter our premises, or use our services.

 

1. ABOUT SHADOW LOUNGE

 

Shadow Lounge & Restaurant INC. operates a 21+ restaurant, lounge, and entertainment venue in Indianapolis, Indiana.

 

References to “Shadow Lounge,” “we,” “us,” or “our” mean Shadow Lounge & Restaurant INC. References to “you,” “guest,” or “customer” mean the person using our website, placing an order, making a reservation, attending our venue, purchasing goods or services, or interacting with us.

 

Our website is www.shadowloungeindy.com.

 

2. AGE REQUIREMENT

 

Shadow Lounge is a 21+ venue. Our website, online ordering, reservations, events, in-person services, and related services are intended for adults who are at least 21 years old.

 

By using our website, placing an order, making a reservation, entering our premises, attending an event, purchasing goods or services, or using our services, you represent that you are at least 21 years old and have the legal authority to agree to these Terms.

 

We may request valid government-issued photo identification at any time. We may deny entry, or service if age, identity, payment authorization, or eligibility cannot be verified.

 

We may refuse or stop service when required or appropriate for safety, legal compliance, responsible service, fraud prevention, guest conduct, or business operations.

 

3. WEBSITE USE AND ONLINE SERVICES

 

You may use our website only for lawful personal purposes, including viewing menus, placing orders, making reservations, contacting us, reviewing event information, and learning about our services.

 

You agree not to misuse the website, interfere with website security or functionality, submit false or misleading information, impersonate another person, attempt unauthorized access to our systems, use the website for fraud or unlawful activity, or use our name, logo, photos, menu, content, branding, or materials without permission.

 

We may restrict, suspend, or block website access if we believe these Terms have been violated.

 

Website information, including menus, pricing, descriptions, photos, hours, events, reservation availability, service availability, menu availability, promotions, and order options, may change without notice and may not always be accurate, complete, current, or error-free.

 

4. GUEST CONDUCT AND VENUE RULES

 

All guests must follow posted rules, staff instructions, service terms, safety requirements, dress code rules if applicable, and all applicable laws.

 

We may refuse service, deny entry, remove guests, cancel orders, stop service, close tabs, cancel reservations, or restrict access for intoxication, disorderly conduct, harassment, threats, violence, unsafe behavior, suspected fraud, failure to provide ID, failure to follow staff instructions, damage to property, illegal activity, or conduct we determine to be inappropriate or disruptive.

 

Weapons, illegal substances, outside alcohol, unsafe items, and prohibited items are not allowed. We may require bag checks, ID checks, age verification, payment verification, reservation verification, or security screening as a condition of entry or service.

 

Guests are responsible for their personal belongings. Shadow Lounge is not responsible for lost, stolen, damaged, or unattended personal property except where required by law.

 

5. FOOD, BEVERAGE, ALCOHOL, AND NON-TOBACCO HOOKAH SERVICE

 

Menu items, descriptions, ingredients, pricing, availability, preparation times, specials, promotions, service areas, and hours may change without notice.

 

Outside food and beverages are not permitted unless approved by management or required for a medical, accessibility, or similar reason.

 

Alcoholic beverages may be served only to guests who are at least 21 years old and can provide valid government-issued photo identification upon request. We may refuse alcohol service to any guest who cannot provide valid ID, appears intoxicated, attempts to purchase alcohol for another person improperly, violates venue rules, behaves unsafely, or where refusal is otherwise required or appropriate.

 

Alcohol purchased at Shadow Lounge must be consumed only in areas and under conditions permitted by law and venue policy. Guests may not bring outside alcohol onto the premises. Guests may not remove alcoholic beverages from the premises unless expressly permitted by law and authorized by Shadow Lounge.

 

Non-tobacco Hookah service may be limited, unavailable, paused, or discontinued at any time due to staffing, safety, ventilation, legal compliance, weather, event needs, operational needs, or management discretion.

 

Only hookah products, equipment, coals, accessories, and materials provided or approved by Shadow Lounge may be used on the premises. Guests may not bring, add, mix, smoke, vape, burn, or consume outside tobacco, nicotine, cannabis, THC, CBD, controlled substances, illegal drugs, e-liquids, vape products, or any unapproved substance in connection with hookah service or anywhere on the premises.

 

Guests may not modify hookah equipment, move hookah equipment without staff approval, handle hot coals, tamper with hoses, damage equipment, or use hookah equipment in an unsafe manner. Guests may be responsible for damage, breakage, burns, stains, missing equipment, misuse, or excessive cleaning caused by misuse of hookah equipment or violation of venue rules.

 

6. HEALTH, ALLERGY, AND SAFETY NOTICES

 

Please notify us of allergies, dietary restrictions, or special instructions before placing an order or purchasing food. We will make reasonable efforts to follow instructions, but we cannot guarantee that any item is free from allergens or cross-contact.

 

Our kitchen may use or handle common allergens, including dairy, eggs, fish, shellfish, tree nuts, peanuts, wheat, soy, sesame, and other ingredients. You are responsible for determining whether a menu item is appropriate for your dietary needs.

 

Non-tobacco hookah products may contain flavorings, sweeteners, glycerin, fruit-based or herbal ingredients, heat sources, coals, smoke, vapor, aerosol, or other substances that may affect guests differently. Guests with asthma, respiratory issues, heart conditions, pregnancy, allergies, sensitivities, or other health concerns should not use hookah or should consult a medical professional before use.

 

Shadow Lounge does not provide medical advice and does not guarantee that any food, beverage, hookah product, or venue experience is safe or appropriate for every individual guest.

 

7. RESERVATIONS AND EVENTS

 

A reservation confirmation, email, text, online notice, guest list entry, ticket, or deposit does not guarantee seating or entry if circumstances change, information cannot be verified, your party arrives late, occupancy limits apply, event terms apply, payment fails, guest conduct rules are violated, or service must be refused for safety, operational, legal, or policy reasons.

 

We may limit reservations, refuse service, correct errors, cancel reservations, adjust availability, require deposits, require minimum spends, require timely arrival, release reservations after a grace period, and apply event-specific or table-specific rules.

 

Events, promotions, cover charges, tickets, deposits, table minimums, booth reservations, bottle service, special seating, guest lists, and special offers may be subject to separate terms posted online, at the venue, or provided at the time of booking.

 

Unless otherwise stated, event payments, cover charges, deposits, table reservations, special reservations, and event-related purchases may be non-refundable. Promotions have no cash value, may not be combined unless stated, may be limited by date or availability, may require age or ID verification, and may be changed or discontinued at any time.

 

8. PAYMENTS, GRATUITIES, AND RECEIPTS

 

By providing a payment method, opening a tab, placing an order, making a reservation, paying a deposit, purchasing services, or completing a transaction, you represent that you are the authorized cardholder or have permission from the authorized cardholder to use the payment method provided.

 

You authorize Shadow Lounge and our payment processors to charge the full amount owed, including taxes, service charges, auto-gratuity, processing fees, table minimums, etc., and other charges you authorize or incur by supported by documentation.

 

Charges appear on card statements as Shadow Lounge.

 

If you leave without closing a tab, fail to pay a balance, or leave a payment method for an authorized transaction, we may close the tab using the payment method provided and apply any disclosed automatic gratuity, service charge, processing fee, or authorized balance.

 

By placing an order, opening a tab, making a reservation, paying a deposit, or purchasing services, you agree to receive electronic confirmations, digital receipts, pickup notices, reservation notices, order updates, payment updates, event updates, and other transaction-related communications by email, text message, or another contact method you provide.

 

Transaction-related messages are not marketing messages. Promotional emails or texts will only be sent where you have provided consent or where otherwise permitted by law. You may unsubscribe from marketing emails using the unsubscribe link and may opt out of promotional text messages by replying STOP.

 

9. ONLINE ORDERS, PICKUP, AND VERIFICATION

 

When placing an online order, you are responsible for reviewing all order details before submitting payment. This includes menu items, quantities, modifiers, pickup time, pricing, taxes, fees, gratuity, contact information, and special instructions.

 

Online orders are subject to acceptance by Shadow Lounge. We may reject, cancel, refund, or modify an order if an item is unavailable, payment cannot be processed, fraud is suspected, information cannot be verified, the order appears inaccurate, the customer fails verification, the order violates policy, or the order cannot reasonably be fulfilled.

 

Pickup orders must be picked up at the designated pickup location, usually the host stand.

 

To help prevent fraud and make sure orders are released to the proper person, pickup may require verification. Verification may include order confirmation, order number, pickup code, name on the order, phone number, email confirmation, valid photo ID, signature, last four digits of the payment card, or other reasonable verification.

 

If someone else picks up your order, you are responsible for making sure that person has the required order information and authorization.

 

Staff will mark an order as “picked up” only after the order has been released to the customer or authorized pickup person. Once an order is released after verification, the order is considered fulfilled.

 

Pickup verification, order timestamps, staff notes, transaction details, digital receipts, security footage, and related order records may be retained and used for customer service, fraud prevention, payment disputes, legal compliance, and business records.

 

10. LATE PICKUP, CANCELLATIONS, REFUNDS, CREDITS, AND ORDER ISSUES

 

Prepared food is perishable. You are responsible for picking up your order at the estimated pickup time. If an order is not picked up within 45 minutes, we may dispose of the food for quality and food-safety reasons. Missed, late, or unclaimed pickup orders are not eligible for automatic refunds. We are not responsible for food quality issues caused by late pickup, incorrect customer contact information, or delays after the order has been made available for pickup.

 

Because food is prepared fresh and often made to order, online food orders are generally final once confirmed and preparation has begun.

 

Refunds, replacements, partial credits, or store credits may be offered at our discretion when we determine there was a verified issue with the order, such as an unavailable item, incorrect item, duplicate charge, or preparation error.

 

We may deny refunds or credits for customer ordering mistakes, failure to pick up, late pickup, refusal or failure to verify identity, dissatisfaction caused by inaccurate customer instructions, violation of venue rules, event restrictions, or circumstances outside our control.

 

If there is a problem with your order, please notify staff before leaving the pickup area when possible. If you discover an issue after pickup, contact us as soon as possible and within twenty-four (24) hours. We may request the order number, receipt, photos, uneaten portion of the item, packaging, or other information reasonably needed to investigate.

 

Approved refunds will generally be issued to the original payment method when practical. Processing times may depend on your bank or card issuer. Nothing in this section limits any rights you may have under applicable law.

 

11. CHARGEBACKS AND PAYMENT DISPUTES

 

If you believe there is an issue with a charge, duplicate payment, receipt, tab, reservation, deposit, event payment, or order, please contact us promptly so we can investigate and attempt to resolve the issue.

 

Nothing in these Terms limits your rights with your bank, card issuer, or payment provider. However, you agree not to submit false, misleading, or inaccurate chargeback claims or payment disputes.

 

If a chargeback or payment dispute is filed, we may provide supporting documentation to the payment processor, card network, bank, or dispute administrator. This documentation may include order details, digital receipts, payment authorization records, card verification results if available, customer communications, pickup timestamps, pickup verification, staff notes, reservation records, tab records, event records, refund records, security footage, and other records showing that the transaction was authorized, fulfilled, provided, picked up, or used.

 

12. SECURITY CAMERAS, PHOTOS, VIDEOS, AND EVENT MEDIA

 

Our premises may use security cameras and other monitoring for safety, security, operations, fraud prevention, order verification, payment dispute resolution, incident investigation, and guest protection. Areas monitored may include entrances, exits, host stand, pickup areas, dining areas, bar areas, lounge areas, event areas, parking or exterior areas, and other public or operational spaces.

 

Security footage may be retained and reviewed for business, safety, legal, insurance, payment dispute, law enforcement, operational, or incident investigation purposes.

 

Events at Shadow Lounge may be photographed or recorded by us, event hosts, media partners, performers, DJs, promoters, guests, photographers, videographers, or other third parties. Where permitted by law, your presence at Shadow Lounge or at an event may result in your appearance in photos, videos, livestreams, social media posts, promotional materials, website content, or archival materials.

 

We may use general event photography or video for promotional, social media, website, advertising, or archival purposes. If you have a concern about use of your image, please contact us at info@shadowloungeindy.com.

 

13. PERSONAL PROPERTY, DAMAGE, CLEANING, AND ACCOMMODATIONS

 

Guests are responsible for their own personal property. Shadow Lounge is not responsible for lost, stolen, damaged, or unattended items except where required by law.

 

Guests may be responsible for damage to furniture, fixtures, equipment, décor, restrooms, electronics, event areas, or other property caused by the guest or the guest’s party.

 

Guests may also be responsible for excessive cleaning, spills, burns, stains, biohazard cleanup, misuse of equipment, or other costs caused by unsafe or inappropriate conduct.

 

We aim to provide a welcoming experience for guests. If you need a reasonable accommodation, please contact us or notify staff as soon as possible. Some seating, events, service areas, or experiences may be limited by space, safety, capacity, event setup, or operational needs.

 

14. INTELLECTUAL PROPERTY AND THIRD-PARTY SERVICES

 

The Shadow Lounge name, logo, website design, menu layout, graphics, photos, videos, written content, branding, and other materials are owned by Shadow Lounge & Restaurant INC.. You may not copy, reproduce, modify, distribute, sell, exploit, or use our intellectual property without prior written permission.

 

Our website may use or link to third-party services. We are not responsible for third-party websites, platforms, policies, outages, errors, security practices, or content. Your use of third-party services may be governed by their own terms and privacy policies.

 

15. PRIVACY AND DATA USE

 

Your use of our website, venue, and services is governed by our Privacy Policy.

 

16. EVENTS OUTSIDE OUR CONTROL

 

We are not responsible for delays, cancellations, service interruptions, inability to fulfill orders, event changes, reservation changes, website issues, or operational issues caused by events outside our reasonable control.

 

17. DISCLAIMERS AND LIMITATION OF LIABILITY

 

The website, online services, reservations, event information, and in-person services are provided “as is” and “as available.”

 

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of accuracy, availability, fitness for a particular purpose, merchantability, non-infringement, and uninterrupted or error-free operation.

 

To the fullest extent permitted by law, Shadow Lounge and its owners, employees, contractors, affiliates, vendors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from your use of the website, in-person services, or related services.

 

To the fullest extent permitted by law, our total liability for any claim related to an online order will not exceed the amount you paid for the specific order giving rise to the claim. Our total liability for any claim related to a reservation, event, tab, or in-person purchase will not exceed the amount you paid for the specific transaction giving rise to the claim.

 

Nothing in these Terms limits liability that cannot legally be limited.

 

18. INDEMNIFICATION

 

You agree to defend, indemnify, and hold harmless Shadow Lounge and its owners, employees, contractors, affiliates, vendors, and service providers from claims, losses, liabilities, damages, costs, and expenses arising from your violation of these Terms, misuse of the website, fraudulent conduct, inaccurate information, unauthorized payment use, unsafe conduct, property damage, violation of venue rules, or violation of another person’s rights.

 

19. CHANGES, GOVERNING LAW, AND ENTIRE AGREEMENT

 

We may update these Terms at any time. The updated version will be posted on this page with a revised “Last Updated” date. Your continued use of the website, online ordering, in-person services, or venue after changes are posted means you accept the updated Terms.

 

These Terms are governed by the laws of the State of Indiana, without regard to conflict-of-law rules. Any dispute arising from these Terms, the website, in-person services, purchases, or related services will be handled in the state or federal courts located in Indiana, unless applicable law requires otherwise.

 

If any part of these Terms is found invalid, unlawful, or unenforceable, the remaining provisions will remain in full force and effect.

 

These Terms, together with our Privacy Policy and any event-specific, order-specific, promotion-specific, or service-specific terms, make up the entire agreement between you and Shadow Lounge regarding your use of the website, venue, and services.

 

20. CONTACT US

 

Questions about these Terms may be sent to: info@shadowloungeindy.com