Must Be 21 to Enter
Privacy Policy
Last Updated 5/11/2026
Shadow Lounge & Restaurant INC. (“Shadow Lounge,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, protect, and retain personal information when you use our website, visit our venue, place an order, make a reservation, attend an event, purchase goods or services, or communicate with us.
By using our website, venue, or services, you agree to this Privacy Policy. If you do not agree, please do not use our website or services.
1. WHO WE ARE
Shadow Lounge & Restaurant INC. operates a 21+ restaurant, lounge, and entertainment venue in Indianapolis, Indiana.
Website: www.shadowloungeindy.com
Privacy Contact: info@shadowloungeindy.com
2. INFORMATION WE COLLECT
We collect personal information as needed to operate our business, provide services, process transactions, communicate with customers, protect guests and staff, prevent fraud, and comply with legal and business obligations.
The information we may collect includes:
Contact information, such as your name, phone number, and email address.
Transaction and service information, such as order details, reservation details, or purchases details. Payment related information. We do not directly store full payment card numbers. Payments are processed by third-party payment providers. Charges appear as Shadow Lounge.
Identity verification information, such as name, age, date of birth, Driver’s license / ID number.
Communications, such as emails, text messages, contact form submissions, social media messages, reviews, complaints, feedback, and customer service messages.
Safety and security information, such as security camera footage, staff notes, incident reports, and records related to safety, fraud prevention, payment disputes, or law enforcement requests.
Voluntary sensitive information, such as allergy, dietary, accessibility, or health-related information you choose to provide so we can respond to your request or provide service.
Website information, such as form submissions, online order activity, reservation activity, cookie-related information, and general website usage reports from our website platform or service providers.
3. HOW WE USE INFORMATION
We may use personal information to:
Provide services, process orders, reservations, etc.
Verify age, identity, payment authorization, and service eligibility.
Communicate with you about orders, reservations, payments, events, service updates, customer service issues, etc.
Send promotional emails or text messages if you subscribe or opt in.
Investigate order issues, chargebacks, refunds, guest complaints, safety concerns, policy violations, or incidents.
Prevent fraud, protect our business, protect guests and staff, enforce venue rules, and maintain safety and security.
Improve our website, services, customer experience, operations, and marketing.
Comply with legal, tax, accounting, insurance, law enforcement, regulatory, and business record obligations.
4. RECEIPTS, TRANSACTIONAL MESSAGES, AND MARKETING
We may send confirmations, receipts, pickup notices, reservation updates, payment updates, cancellation notices, event updates, and other transaction-related messages.
Transactional messages are not marketing messages and are necessary to provide the service you requested.
If you subscribe or opt in, we may send promotional emails or text messages about events, specials, offers, reservations, or other updates.
You may unsubscribe from marketing emails using the unsubscribe link in the email. You may opt out of promotional text messages by replying STOP.
Opting out of marketing does not stop transaction related messages.
5. HOW WE SHARE INFORMATION
We do not sell personal information.
We may share personal information with service providers and business partners who help us operate our website, venue, and services. These may include payment processors, website providers, event platforms, email and SMS providers, analytics providers, fraud prevention tools, banks, insurers, legal representatives, law enforcement, regulators, and government authorities when appropriate.
We may share information when needed to process transactions, provide services, send receipts, manage reservations or events, provide customer support, investigate issues, prevent fraud, respond to chargebacks, comply with law, protect safety, enforce venue rules, or protect our rights.
We require service providers to use reasonable safeguards and to process information only as needed to provide services to us.
6. SECURITY CAMERAS, PHOTOS, AND EVENT MEDIA
Our venue may use security cameras for safety, security, operations, and fraud prevention.
Security cameras may cover public or operational areas of the venue, including entrances, exits, dining areas, exterior areas, and other venue spaces.
Events at Shadow Lounge may be photographed or recorded by us or by third parties. Event photos or videos may be used for promotional, social media, website, advertising, or archival purposes where permitted by law.
If you have a concern about use of your image, contact us at info@shadowloungeindy.com.
8. COOKIES AND WEBSITE TECHNOLOGIES
Our website may use cookies and similar technologies to help the site function, support security, remember preferences, improve the user experience, and understand general website activity.
9. DATA RETENTION
We keep personal information only as long as reasonably needed for the purposes described in this Privacy Policy.
Retention periods vary based on the type of record and why it was collected. We may keep business records as needed for operations, accounting, taxes, legal compliance, customer service, fraud prevention, safety, or dispute resolution.
When information is no longer needed, we may delete it, anonymize it, or securely retain it as required by our business or legal obligations.
10. DATA SECURITY
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
No website, payment system, camera system, communication system, or storage system can be guaranteed to be completely secure.
If we become aware of a data security incident requiring notice, we will provide notice as required by applicable law.
11. 21+ AGE REQUIREMENT
Shadow Lounge is a 21+ venue. Our website and services are not directed to anyone under 21.
We do not knowingly collect personal information from anyone under 21. We also do not knowingly allow anyone under 21 to place orders, make reservations, attend events, purchase services, or conduct business with us.
If we learn that we collected personal information from someone under 21 in violation of our policies, we will take reasonable steps to delete the information unless retention is required for safety, fraud prevention, legal compliance, dispute resolution, or business records.
12. YOUR CHOICES
You may choose not to provide certain information, but that may limit your ability to use some services, including online ordering, reservations, event access, payment processing, pickup verification, age-restricted services, customer support, or marketing communications.
You may opt out of marketing emails by clicking the unsubscribe link in the email.
You may opt out of promotional text messages by replying STOP.
You may contact us at info@shadowloungeindy.com to request access, correction, deletion, or other available privacy rights.
13. INDIANA PRIVACY RIGHTS
Indiana residents may have certain privacy rights under the Indiana Consumer Data Protection Act or other applicable laws, depending on whether and how those laws apply to our business.
These rights may include the right to:
Confirm whether we process your personal data.
Access personal data you previously provided.
Correct inaccuracies in personal data you previously provided.
Request deletion of personal data.
Obtain a copy or representative summary of personal data you previously provided.
Opt out of targeted advertising, sale of personal data, or profiling where applicable.
Appeal our decision if we deny a privacy request.
Exercise privacy rights without discrimination.
To submit a privacy request, email info@shadowloungeindy.com with the subject line “Privacy Request.”
We may need to verify your identity before responding. Verification may require your name, contact information, transaction details, or other information reasonably needed to confirm the request.
Where Indiana privacy law applies, we will respond within the time required by law. If additional time is needed, we will notify you as required by applicable law.
14. PRIVACY APPEALS
If we deny your privacy request and you believe the decision was incorrect, you may appeal by emailing info@shadowloungeindy.com with the subject line “Privacy Appeal.”
Please include your original request, our response, and why you believe the decision should be reconsidered.
If your appeal is denied and applicable law gives you the right to file a complaint with the Indiana Attorney General or another authority, we will provide the required information.
15. TARGETED ADVERTISING, SALE OF PERSONAL DATA, AND PROFILING
We do not sell personal information.
We do not knowingly use personal data for profiling that produces legal or similarly significant effects concerning a customer.
If we use advertising or analytics tools in a way that is considered targeted advertising, sale of personal data, or profiling under applicable law, we will provide any required disclosures and opt-out method.
16. THIRD-PARTY SERVICES
Our website may link to or use third-party services. We are not responsible for the privacy practices, policies, content, or security of third-party websites or platforms. Your use of third-party services may be governed by their own privacy policies and terms.
17. ACCURACY OF INFORMATION
Please provide accurate and current information when placing orders, making reservations, signing up for communications, or contacting us.
We are not responsible for issues caused by inaccurate customer information.
18. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, services, or legal obligations.
The updated version will be posted on this page with a revised “Last Updated” date.
Your continued use of our website, venue, or services after the updated Privacy Policy is posted means you accept the updated Privacy Policy.
19. CONTACT US
Questions or requests about this Privacy Policy may be sent to: