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Privacy Policy

Last Updated 7/18/2024

Notice: Please read this entire Privacy Policy before you visit or use our website.

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Introduction: Shadow Lounge & Restaurant INC. ("Company", "we", "us", or "our") respects your privacy. This Privacy Policy describes how we collect, use, disclose, and store your personal information when you use our website and services. The term "you" refers to any visitor, viewer, customer, or user of this website or any other product or service provided by Shadow Lounge & Restaurant INC.

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By visiting this website, making a reservation online, signing up for our mailing list, or interacting with us in any way, you consent to the terms of this Privacy Policy.

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1. Information We Collect:

  • Information you provide: This includes name, email address, phone number, dietary restrictions (if provided), and any other information you submit through our website, reservation system, contact forms, or during interactions with us.

  • Information from your use of our website: This includes website usage data, browsing history (limited to our website), and reservation details.

 

2. How We Use Your Information:

  • Providing Services: We use your information to fulfill your reservations, confirm your table, and provide you with a great dining experience.

  • Communication: We use your information to communicate with you regarding your reservations, send confirmation emails, offer promotions (with consent), and provide customer support. This includes emails, phone calls, and text messages (with consent).

  • Improving our services: We use your information to analyze website traffic and improve our restaurant's online presence and overall dining experience.

  • Marketing (With Consent): If you explicitly opt-in, we may use your information for email marketing about upcoming events, specials, or new menu items. You can opt-out at any time by clicking "unsubscribe" at the bottom of each email or by contacting us at info@shadowloungeindy.com

  • Payment Information: All direct payment gateways used by our company adhere to the standards set by the Payment Card Industry Data Security Standard (PCI-DSS), which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our service providers. We do not directly store or transmit any payment information. Our service providers only use your payment information to fulfill your payment; they do not share or sell your information.

 

3. Sharing of Your Information:

  • We do not sell, rent, or trade any of your information.

  • We may share your information with third-party service providers who assist us with operating our website, processing reservations, or sending marketing communications (if you opt-in). These providers are bound by contractual obligations to protect your information. We will only share the minimum amount of information necessary to provide the service.

  • We may disclose your information if we believe it is necessary to comply with the law, protect our rights, or protect the safety of others.

  • We will not use, disclose, or share your information for any purpose other than those outlined in this Privacy Policy.

 

4. Your Choices and Opt-In:

  • You can opt-in to receive emails about upcoming events, specials, or new menu items by providing your contact information on our website, signing up for our mailing list, or mentioning it during your visit.

  • You can select your preferred communication channels (e.g., email, SMS/Text) when you provide your information.

 

5. Your Choices and Opt-Out:

  • You can manage your communication preferences and opt-out of marketing emails by clicking the unsubscribe link in any email.

  • You can opt-out of text messages by replying STOP to any text message (if you previously opted-in).

  • You can request to access, modify, restrict, or delete any of your personal information at any time by contacting us at info@shadowloungeindy.com

  • Requests for opt-out or data deletion will be processed and confirmed within fourteen (14) business days. You will receive an email confirmation once your request is complete. Please note that in rare circumstances, such as legal inquiries, data deletion might take longer. We will keep you informed of any such delays.

 

6. Data Retention:

  • We will retain your personal information for a reasonable period after your last interaction with us, considering factors such as legal requirements and potential future reservations. You can request to delete any of your personal information at any time.

  • We will not retain your personal information for longer than necessary for the purposes for which it was collected and in accordance with legal requirements.

 

7. Data Security:

  • We adopt industry standards to protect your information from unauthorized access, disclosure, alteration, or destruction. All website data is encrypted in transit and at rest.

  • We require all third-party providers to use appropriate security measures to protect user data. However, no website or internet transmission is completely secure, so we cannot guarantee the security of your information.

  • In the event of a data breach, we will notify affected users and take appropriate steps to mitigate the risks and investigate the incident.

 

8. Cookies

  • This website uses cookies to ensure essential features work smoothly, analyze how you interact with our site, enhance your experience, and enhance site security. By using this website, you consent to the use of these cookies.

  • Please note: While you can disable cookies in your web browser settings, this may limit certain functionalities on our website. Cookies help us provide you with a smooth and personalized experience.

  • Please note: While you can disable cookies in your web browser settings, this may limit certain functionalities on our website. Cookies help us provide you with a smooth and personalized experience.

 

 9. Geographical Restrictions:

This website is not directed towards or designed for use by anyone outside of the United States of America that is not a United States citizen. Non-U.S. citizens, who do not reside in the United States are not eligible to conduct business with The Shadow Lounge. We do not knowingly collect, use, store or share personal information from non-U.S. citizens, who do not reside in the United States. If we learn that personal information from ineligible users has been collected, we will deactivate the account (if applicable) and take reasonable measures to promptly delete such data from our records. If you know or have reason to believe that we have collected data from any ineligible person described above, please contact us using the contact details provided for removal of data. We will investigate and delete any such information as soon as possible.

 

10. Children's Privacy:

This website is not directed towards or designed for use by children or anyone under the age of 21. People under the age of 21 are not authorized to conduct business with Shadow Lounge & Restaurant INC. We do not knowingly collect, use, store or share personal information from children under the age of 18. If we learn that personal information from users under the age of 21 has been collected, we will deactivate the account (if applicable) and take reasonable measures to promptly delete such data from our records. If you know or have reason to believe that we have collected data from anyone under the age of 21, please contact us using the contact details provided for removal of data. We will investigate and delete any such information as soon as possible.

 

11. Changes to this Privacy Policy:

We reserve the right to modify this Privacy Policy at any time to reflect changes in our practices, technology, or applicable laws. While we will strive to only update this policy when necessary, we encourage you to review it periodically on our website. We will alert you to any changes by listing the “last updated” date at the top of this page. The most recent and effective version of this policy will be available on our website. It is your responsibility to check for updates, as your continued use of the website and our Services after the Privacy Policy is amended will constitute your acceptance and agreement to continue to be bound by the Privacy Policy.

 

12. Contact Us:

For any questions about this Privacy Policy, please contact us at: info@shadowloungeindy.com

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